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Terms & Conditionscelestewp2020-07-13T20:20:31+10:00
This website, www.celesteferraris.com is owned and operated by Celeste Ferraris, ABN: 31217307379. If you have any questions or need further information, please contact:
Celeste Ferraris
PO Box 178, Balgowlah 2093
This document sets out the Terms and Conditions you need to be aware of when using this website and my services. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.
When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. You agree that this Agreement is legal, valid and binding and that its terms and conditions can be enforced. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
All products and services advertised on this website are offered in compliance with Australian Consumer Law. This agreement must be read in conjunction with the Privacy Policy.
WEBSITE CONTENT
On this website and other platforms associated with Celeste Ferraris, is information on health, nutrition and wellbeing, articles, guides and instructions, hints and tips, products and services. This content is provided for informational purposes only and does not replace information or advice provided by your personal healthcare provider, general practitioner or specialist. The information should not be used to diagnose, treat or alleviate any disease or health related problem.
Appropriate health professionals should be contacted for relevant and personalised advice and as such you are solely responsible for any actions or inactions taken based on the content found on this site or linked to this site, and on other related platforms.
Any testimonials and indicated results are based on my experiences and those of previous clients, they are not guarantees that anyone else will achieve the same results.
Care is taken to provide valuable information but I cannot be responsible for the use that you make of that information. All care is taken to ensure that information is correct but the possibility of human error or supplier and distributor information being incorrect cannot be eliminated and therefore the accuracy of information, suitability of products, or anything else cannot be guaranteed.
I may modify the information on this website at any time, including altering or deleting it without notice.
ACCESS
I reserve the right to terminate or suspend your access to this site and other platforms and prevent further access without warning or notice. Features or services can be discontinued at any time without notice.
DOWNLOADS & COURSES
Material available for download on this website and other platforms is downloaded by you at your own risk and no responsibility will be taken for any viruses or other damage that may occur.
All courses and document products for sale on this website are provided by download. The download will be made available to you within 24 hours of your payment clearing my account.
THIRD PARTIES
Links to external websites do not form part of this website and are not within my control. I do not accept responsibility for the content of any third-party websites. Display of advertising from third parties is not an endorsement or recommendation of the advertiser, their network or their products and services. Any contact or transactions entered into with third parties is your sole responsibility.
COPYRIGHT & TRADEMARKS
Unless otherwise stated, all material and content on this site is copyright of Celeste Ferraris and is protected accordingly. All rights are reserved. Material published on this site may not be reproduced, broadcasted, stored, distributed, sold, altered, published or used in any form without requesting consent in writing to celeste@celesteferraris.com or to PO Box 178, Balgowlah, NSW 2093.
Should you wish to share information from this site please provide a link back to the original source on this site and attribute the content to Celeste Ferraris or to the source I have referenced.
I own the registered and unregistered trademarks in Celeste Ferraris, it’s logo and the names of products, services and courses on this site and they may not be used without my express permission.
CONSULTATIONS
Please ensure all registration forms are filled out and sent back 48 hours (or 2 days) prior to attending.
Online consultations are undertaken with Zoom. Please refer to their privacy policy and terms and conditions to understand how they manage your data.
The Zoom link for your appointment will be provided in your booking confirmation email. It is your responsibility to be available at the specified time. If you are not available, I will try to make contact with you via email and phone for 15 minutes past the appointment time, and then the appointment will be treated as a cancellation without notice and incur a charge to the full value of the appointment. You are welcome to reschedule.
New clients must begin with an Initial Consultation and then a Health Plan Consultation. Focus & Review sessions are available as required. New health priorities that arise may require an Initial Consultation in order to provide adequate time for accurate analysis and case taking.
You can book a free 15 minute chat in order to help you decide if my services are appropriate for you and to determine the best way to proceed.
BOOKINGS & PAYMENTS
All individual appointment bookings require a 50% deposit which is taken by the payment provider at the time of booking. Final and full payment is required at the end of the consultation, and can be made with:
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Visa and Mastercard (debit or credit) or Amex (credit)
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BPAY with Biller Code: 306 704 and Reference: 1261 3645 15.
Pre-payment is possible through:
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Direct Transfer to Celeste Deirdre Ferraris with BSB: 302162 and Account Number: 16678035
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Through the Halaxy patient portal using your own login details.
Confirmation of the pre-payment should be emailed to celeste@celesteferraris.com a minimum of 24 hours prior to the consultation, notifying me of the transaction and its purpose.
Payment is taken in Australian dollars with GST applying when stated. Tax receipts will be provided by the third party payment system or by me via email after your payment clears in my account.
Cancellations and re-scheduling of appointments must be made with a minimum of 24 hours’ notice so I can offer the appointment time to another patient who may be waiting to get in. Cancellations within 24 hours or non-attendance will incur a charge to the total value of the booked appointment, less the 50% deposit when taken.
CONSULTATION PACKAGES: All consultation packages are to be paid in full at the time of purchase prior to the Initial Consultation in order to secure the associated discount.
ORDERS/PRODUCTS: Full payment for orders from this website is required prior to fulfillment.
Payments for issued invoices are due the next business day. If not paid within 5 business days, a fee of 10% will be added for each 5 business days that payment is delayed. If you are having trouble making payment, please contact me as soon as possible.
Any appointment booked is an agreement to these policies.
REFUNDS & RETURNS
I do not offer a refund for change of mind so please choose carefully. I may offer a voucher or credit for use on other products or services I provide, this will be considered on a case by case basis and is at the sole discretion of Celeste Ferraris.
If you have a problem purchasing the downloadable products online contact me as soon as possible at celeste@celesteferraris.com. If we cannot resolve the download issue within 48 hours I will offer a full refund.
SECURITY
Credit card details are not stored on our servers, however the payment gateway provider may retain the information, please refer to the terms and conditions on their site.
Please refer to the Privacy Policy for detail on how your visit to this website is managed.
SHIPPING & DELIVERY
Shipped goods will be sent with tracking and will require a signature on delivery, unless otherwise agreed to by you. The cost of tracking and signature on delivery will be included in the shipping cost. If you choose not to have your parcel tracked or signature on delivery, I accept no responsibility for your goods after they are accepted by Australia Post.
When third party distributors/suppliers are used, shipping costs are determined by the distributor. Delivery, refunds and returns policies of the distributor/supplier apply to orders from their business.
JURISDICTION
Celeste Ferraris is located in New South Wales and as such this agreement is subject to the governing law of NSW, Australia.
NEGOTIATION
If you have any issue or complaint arising out of your use of this website, my services or these terms and conditions, you and Celeste Ferraris agree to make a genuine effort to resolve the dispute through negotiation and discussion.
MEDIATION
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.
LITIGATION
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
